Shipping/Return Policy

Shipping Policy for Primoshaker

Thank you for choosing Primoshaker! We strive to provide you with fast and reliable service. Please review our shipping details below.

Order Processing Time

All orders are processed within 1 to 2 business days before shipment. Once your order has shipped, delivery times vary based on your location, with an estimated delivery window of 8 to 12 business days. Please note that holidays and weekends may affect delivery schedules.

Shipping Cost

We offer Free Shipping Worldwide on all orders!

Global Partnerships & Potential Delays

At Primoshaker, we collaborate with global vendors to bring you innovative products. Some items may ship from international locations. Due to the complexities of international shipping, staffing, and logistics, occasional delays may occur. We provide estimated delivery times as a guideline but cannot guarantee exact delivery dates.

Pre-Orders and Back-Orders

For orders containing pre-ordered or back-ordered items, we will ship any available products immediately. The remaining items will ship as soon as they are back in stock. If your order is shipped in multiple packages, don’t worry—your other items will arrive shortly!

Tracking Your Order

Once your order ships, you will receive an email (and/or text, if a mobile number is provided) with a tracking ID and a link to monitor your package. You can also track your order directly via our Tracking Page. Please allow 1 to 3 business days for tracking updates.

Address Corrections

Ensure that your shipping address is correct before placing your order. If you notice any errors, please contact us immediately at support@primoshaker.com. We process and ship orders quickly, so there is a limited window for address changes.

Returns

Customers are responsible for return shipping costs. Please refer to our Return Policy for detailed instructions on how to initiate a return.

Lost or Stolen Packages

Primoshaker is not liable for lost or stolen packages. If your tracking information shows that the package was delivered but you have not received it, please contact the shipping carrier directly. If you need further assistance, email us at support@primoshaker.com.

Need Additional Help?

For any questions or assistance, please contact our customer support team at support@primoshaker.com We’re here to help!